Player Wellbeing Is Our Priority

Responsible Gaming – Play for Fun, stay within your limits

L138 believes gaming should be a source of enjoyment — not hardship. We want every player to experience l138 in a healthy, mindful, and safe way, always within their own limits.

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Session Limits
Set Your Playing Time
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Deposit Limit
Set Your Budget in Advance
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Self-Exclusion
Help Taking a Break
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24/7 Support
Get Help in Bangla

L138's Responsible Gaming Tools

Our dedicated tools to keep your gaming experience healthy and in control

01
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Set a Deposit Limit

Set your daily, weekly, or monthly deposit limits in advance. Once a limit is set, it cannot be increased immediately — but it can be lowered right away.

Effective Immediately
02
Session Time Limit

Set a time limit for your sessions in advance. When the time is up, l138 will automatically alert you and, if needed, end the session on your behalf.

Automatic Alerts
03
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Loss Limit

Set a loss threshold at which your gaming stops automatically. This helps you stay within budget instead of chasing wins and losses.

Budget Protection
04
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Self-Exclusion

Whether you need a short break or a permanent pause, you can activate self-exclusion for any duration — from 24 hours to indefinitely. Your account will be fully inaccessible for the entire period.

For Any Duration
05
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Reality Check

During your sessions, l138 will regularly remind you how long you've been playing, how much you've deposited, and your overall balance. Staying informed has never been easier.

Timely Alerts
06
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Gaming History Review

View your complete gaming history, total spending, and a full breakdown of wins and losses at any time. Understanding your own patterns is the first step toward responsible play.

Full Transparency

Why Is Responsible Gaming Important?

Everyone who comes to l138 comes for the fun. Some are after the thrill of a cricket match, others want a rush of excitement on Aviator or Andar Bahar — and that's perfectly fine. But when gaming crosses the line from entertainment into compulsion, it can start to have a negative impact on your life.

Online gaming is growing rapidly in Bangladesh — and so is the risk of problem gambling. l138 is more than just a betting platform; we are a responsible one. A happy, healthy player means more to us than any business gain.

Core Principles of Responsible Gaming

Responsible gaming at l138 means following a few simple but important principles. Keep these in mind and gaming will always stay enjoyable:

  • Play for Entertainment Only — Gaming is a form of entertainment, not a way to earn money.
  • Plan Your Budget Ahead of Time — Never bet more than you can comfortably afford to lose.
  • Respect Your Time Limits — Dedicate a set time to gaming and let the rest of your life carry on as normal.
  • Never Bet With Borrowed Money — Never play with borrowed money or funds that aren't yours.
  • Don't play under the influence or when stressed — When you're not in the right headspace, making sound decisions becomes difficult.
  • Don't Chase Your Losses — Thinking "just one more and I'll win" is a dangerous mindset.
  • Spend Time with Family & Friends — Don't let gaming replace your social life.

What Is Problem Gaming?

Problem gaming or gaming addiction occurs when gambling starts to harm other important areas of your life. It doesn't happen overnight — it creeps in gradually. That's why recognizing it early matters.

Research shows that most people who develop a gaming problem don't recognize it at first — it's often family members or close friends who notice before they do. That's why it's important to stay aware of your own behavior and take the concerns of loved ones seriously.

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Remember: Asking for help isn't a sign of weakness — it takes courage. l138's support team is always here for you. Reach out without hesitation or shame.

L138's Commitment

At l138, Responsible Gaming isn't just a policy checkbox — it's a core part of who we are. Here's why we stand firmly by this commitment:

  • We never allow anyone under the age of 18 to play.
  • Our system automatically flags accounts that show signs of problem gaming.
  • Self-exclusion is activated instantly upon request — no questions asked.
  • Responsible gaming tools are completely free and easy to use.
  • Our support team is specially trained in responsible gaming.
Check Yourself

In the past 3 months, have any of the following applied to you?

You're within safe limits
Great news! Your gaming habits appear to be healthy. Keep it that way by making use of our available tools.
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Some Caution Needed
There are some warning signs in your gaming behavior. Consider setting deposit and session limits, and feel free to reach out to our support team if you need to.
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I Need Help Right Now
Your gaming may have reached a problematic stage. Please reach out to us today — we're here to help, without any judgment.
Quick Protection Tools

Signs of Problem Gaming

If you notice these signs, take action and seek help

Financial ProblemsHigh Risk
Relationship StrainKey Warning Signs
Emotional DistressWatch Out For
Impact on Work & StudiesWatch Out For
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The earlier the signs are recognized, the easier it is to address the problem. Don't wait to get help — for yourself or someone you care about.
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Betting with Borrowed or Loaned Money — Spending money meant for bills, savings, or family on gaming.
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Chasing Losses — Chasing losses with "just one more game" and repeating the cycle.
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Lying About Gaming — Hiding how long you've played or how much you've spent from family.
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Feeling restless or anxious when not gaming — Feeling irritable, angry, or anxious when you're unable to play.
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Disrupted Sleep & Daily Routine — Staying up late to play, skipping meals, or struggling to focus at work.
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Withdrawing from Social Life — Spending less time with friends and family and more time gaming.
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Urge to place larger and larger bets — Feeling like you need to bet more than before just to get the same enjoyment.
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Guilt or Distress After Playing — Feeling guilty or ashamed of yourself after a gaming session.

Steps to Getting Help

Recognise the Signs? Follow These Simple Steps

Step 01 – Acknowledge It
Be Honest with Yourself
Review the signs above and see if any apply to you. If someone close to you has raised concerns, take them seriously. Acknowledging the problem is the most important first step.
Step 02 – Stop
Take an Immediate Break
Use l138's self-exclusion feature. Once activated, access to your account will be blocked for a set period. This break gives you the space to reflect on your situation.
Step 03 – Talk to Someone
Tell Someone You Trust
Let a family member or trusted friend know what you're going through. You don't have to face this alone — the people closest to you can make a real difference.
Step 04 – Support
Contact l138 Support
Our specially trained support team is here for you — ready to help without judgment or criticism. Reach out via live chat or email.
Step 05 – Start Fresh
Return with Healthier Limits
Once you've had the break you needed and feel ready to return, start fresh with deposit limits, session limits, and other protection tools in place.
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l138's Commitment to You

We promise — whenever you reach out for help, we will assist you with complete confidentiality, without judgment, and entirely free of charge. Your wellbeing matters to us more than our bottom line.

FAQs

Yes. Once the period you selected (e.g. 7 days, 30 days, or 6 months) has passed, your account will be reactivated automatically. However, if you opted for permanent exclusion, a few additional steps will be required to reactivate it.

Yes, reducing a limit takes effect immediately. However, increasing a limit takes some time and goes through a review process at l138. This rule is intentionally in place to protect players.

Contact us at support@l138.app. If you can demonstrate that someone is in difficulty, we can act on third-party requests to restrict their account.

Yes, completely safe. Your account balance remains untouched during self-exclusion. Once the exclusion period ends and your account is reactivated, you can manage everything as normal.

Learn More About Protection Tools

How Each of l138's Responsible Gaming Tools Works

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Deposit Limit
Set a daily, weekly, or monthly cap on your deposits. Reductions take effect immediately; increases require a 24-hour waiting period.
Go to Account Settings
Session Time Limit
Decide in advance how long you'll play in a single session. When the time is up, you'll receive a pop-up alert and your session will end automatically.
Set a Session Limit
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Loss Limit
Once you reach a set loss amount, your gaming will stop automatically. Stick to your budget instead of chasing wins.
Set a Loss Limit
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Reality Check Notifications
A summary of your playtime and spending will be shown every 30, 60, or 90 minutes. Stay informed and in control.
Turn On Notifications
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Self-Exclusion
Request your account to be closed for 1 day, 1 week, 1 month, 6 months, or permanently. Takes effect immediately.
Request Exclusion
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Gaming History & Statistics
View your complete gaming history, total deposits, total withdrawals, and net results at any time.
View History
Your Well-Being Is Our Success

Play Responsibly — Keep the Fun Going

L138 is here for your entertainment — but your wellbeing always comes first. Start using our protection tools today.

Free Protection Tools
24/7 Bangla Support
Instant Self-Exclusion
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