Every piece of your personal information at l138 is protected with the highest level of security. Learn in plain language how we collect, use, and safeguard your data.
Key Highlights of Our Privacy Policy
How l138 Handles Your Data — Made Simple
Name, phone number, email, date of birth — we collect only the minimum information necessary to provide our services. Nothing more.
For account management, payment processing, and customer support. Your data is never sold to advertisers or any third-party companies.
All your data is protected through 256-bit SSL encryption, firewall security, and regular security audits.
Third-party contact occurs only for payment processing and legal compliance purposes. No data is shared with advertisers or data brokers.
Data for active accounts is retained while the account remains in use. After account closure, data is kept for a maximum of 5 years unless legal requirements dictate otherwise.
You have the right to access, correct, delete, or export your data. Submit a request to our support team at any time.
L138 (referred to herein as "we", "the platform", or "l138") places the utmost importance on your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use l138.app.
By using l138's website or services, you agree to this Privacy Policy. If you have any concerns, please contact us before using our services.
This Privacy Policy is built in accordance with the principles of the GDPR (General Data Protection Regulation). We believe data protection is not merely a legal obligation — it is our ethical responsibility.
L138 only collects information that is strictly necessary to deliver its services. We follow a "data minimization" principle — we never ask for what we don't need.
| Data Type | What Is Collected | Why It Is Required |
|---|---|---|
| Identity Information | Name, date of birth, gender | Age Verification & KYC |
| Contact Information | Mobile Number, Email | Account Communications |
| Identity Document | NID, passport (if required) | Withdrawal Verification |
| Financial Information | Payment Method Number | Transaction Processing |
| Technical Information | IP address, device, browser | Security & Audit |
| Usage Information | Game History, Bet Records | Service Improvement |
Automatically Collected Information: Certain information is collected automatically while using l138, such as your device type, operating system, browser version, and navigation patterns on the platform. This data cannot be used to personally identify you, but is used to improve service quality.
L138 uses your information only for specific, clearly defined purposes. Data is never used beyond the purpose for which it was collected.
Purposes for Using Your Data:
L138 uses industry-leading technologies and processes to protect your personal data. Our security framework operates across multiple layers.
Staff Training: All l138 staff receive regular training on privacy and data protection. Only authorised personnel may access user data, and solely for specified purposes.
L138 never sells your personal data. Only the minimum necessary information may be shared with trusted third parties in the specific circumstances outlined below:
| Third Parties | What Information We Share | Reason |
|---|---|---|
| Payment Processors | Transaction records, account numbers | Processing Deposits & Withdrawals |
| KYC Service Provider | Identity Information | Age & Identity Verification |
| Game Software Provider | User ID (not username) | Game Operations |
| Legal Authorities | Data by Order | Legal Obligation |
| Security Services | IP Address, Device Information | Fraud Prevention |
International Data Transfers: l138 servers may be located in various countries. For data transfers, GDPR Standard Contractual Clauses and other safeguards are applied to ensure protection.
The l138 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your browsing experience.
| Cookie Types | Purpose | Duration | Type |
|---|---|---|---|
| Essential Cookies | Login sessions, security tokens | Deleted at End of Session | |
| Analytics Cookies | User Behaviour Analysis | 30 Days | |
| Preference Cookies | Remembering your language, theme, and settings preferences | 1 Year | |
| Marketing Cookies | Showing Relevant Offers | 60 Days |
Cookie Controls: You can delete or disable most cookies through your browser settings. Please note, however, that disabling essential cookies may prevent certain core features of l138 from functioning properly.
L138 does not retain your data longer than necessary. Our data retention policy is outlined below:
L138 believes you should have full control over your own data. You have the following rights:
L138 takes children's privacy extremely seriously. Our services are strictly for individuals aged 18 and above.
We do not knowingly collect information from anyone under the age of 18. Age is verified at the time of registration. If we are notified or detect that a minor has opened an account, we will immediately close that account and delete all associated data.
For any privacy-related questions, concerns, or requests, please contact our Data Protection Team:
Complaint Process: If you have a privacy-related complaint, please reach out to us directly in the first instance. We will provide an initial response within 72 hours and aim to resolve the matter fully within 30 days.
If your issue remains unresolved, you may escalate your complaint to the Curacao eGaming regulatory authority.
Policy Updates: If this Privacy Policy is updated, an SMS will be sent to your registered mobile number and a notification will be displayed on the website. For significant changes, you will be informed at least 7 days in advance.
Already read our Privacy Policy? Go ahead and register with confidence — your information is a trust we take seriously.