L138 Terms & Conditions – For Members Full Rules

L138 (hereinafter referred to as the "Platform" or "we") is an online betting and gaming service provider for players in Bangladesh. These Terms and Conditions apply to the website l138.app and all its services.

By registering an account or using our services at l138, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.

This service is intended solely for users who: (a) are at least 18 years of age, (b) are legally permitted to participate in online gaming under the laws of their country, and (c) are using the platform for personal entertainment purposes.

To open an account with l138, you must provide accurate and complete information. Registering with false details may result in your account being closed at any time and all funds being forfeited.

Information required for registration:

• Full name (as per national ID)
• Active mobile number (Bangladeshi)
• Date of birth (for age verification)
• Email address (optional but recommended)
• Your preferred password (minimum 8 characters)

KYC (Know Your Customer) Verification: l138 reserves the right to verify a member's identity before processing any withdrawal. Required documents may include a national ID, passport, or driving license. Withdrawals may be delayed until verification is complete.

Keep your password and login credentials strictly confidential. Allowing anyone else to access your account is considered a breach of these terms.

All bonuses and promotional offers at l138 are subject to specific terms and conditions. Please read the full details of the relevant offer before claiming any bonus.

General Bonus Terms & Conditions:

• Each bonus may only be claimed by eligible members.
• A combined wagering requirement on both bonus and real money must be met before any withdrawal can be made.
• The welcome bonus is available only once, on your first deposit.
• Unused bonuses will be automatically removed once their validity period expires.
• If bonus abuse or manipulation is proven, all bonuses and winnings will be forfeited.

Referral Bonus: Referral bonuses are only awarded for genuinely new members. Claiming a referral bonus by creating additional accounts from the same household or IP address will be treated as bonus abuse.

L138 supports the most popular payment methods in Bangladesh. All financial transactions are conducted through secure, encrypted channels.

Additional Withdrawal Conditions:

• Account verification (KYC) is mandatory before any withdrawal can be processed.
• Bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
• For unusual or suspicious transactions, l138 may request additional documentation.
• The daily withdrawal limit varies according to the member's VIP level.

All games at l138 use eCOGRA-certified RNG (Random Number Generator) technology, ensuring that every outcome is completely random and unbiased. No party can predict or predetermine any result.

General Gaming Rules:

• Each game has its own rules, which can be found within the game itself.
• If your internet connection is lost, any active bets will remain valid and the server record will be considered final.
• If a technical error causes an incorrect game result, l138 reserves the right to void that round.
• Scores and results in Sports Betting are sourced from official channels. In the event of any dispute, l138's decision is final.
• Once a bet is accepted in live betting, it cannot be changed or cancelled.

To protect the integrity of l138's services and the interests of all players, the following activities are strictly prohibited:

• Multiple Account Opening – regardless of whether the intent is to exploit bonus benefits or not.
• Use of Bots or Automated Software – Using automation in any game or betting activity.
• Collusion – Colluding with other players to gain an unfair advantage.
• System Exploitation – Intentionally exploiting technical vulnerabilities or bugs.
• Money Laundering – Using the platform for the purpose of laundering illicit funds.
• Account Hacking or Phishing – Unauthorized access to another member's account.
• Underage Gambling – Using the platform while under 18, or allowing anyone under 18 to do so.
• Providing False Information – Submitting false or altered documents during registration or KYC.

L138 reserves the right to temporarily suspend or permanently close any account, particularly under the following circumstances:

• If a breach of the Terms & Conditions is found
• When suspicious or unusual transactions are detected
• If KYC verification documents are not submitted
• If there is suspicion of an account being operated on behalf of a minor
• To comply with anti-money laundering regulations

Account Closure by Member: You may close your account at any time by emailing support@l138.app. Please withdraw your remaining balance before requesting account closure.

Self-exclusion is also available as part of our responsible gaming tools. Once activated, access to your account will be suspended for a specified period.

L138 treats your personal information with the utmost care. Our full privacy policy is published separately.

Data Collection & Use: We only collect information that is necessary to provide our services. Your data is never sold or shared with third parties, except where required by law.

Use of Cookies: The l138 website uses cookies to help enhance your experience. You can manage cookies through your browser settings, though doing so may limit certain features.

L138 believes gaming should be an enjoyable form of entertainment, not a source of problems. That's why responsible gaming is our highest priority.

Available Tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Decide in advance how long you will play.
• Loss Limit: Set a loss limit to determine when you'll stop playing.
• Self-Exclusion: Temporarily restrict access to your account for a set period.
• Reality Check: Track your playing time and spending regularly during breaks.

These Terms and Conditions are governed by and interpreted in accordance with the laws of Curacao. The licensing authority for l138 is Curacao eGaming.

Dispute Resolution Process:

1. Step 1: Report the issue directly to our support team. Most problems are resolved within 24 hours.
2. Step 2: If you are not satisfied, send a written complaint to support@l138.app. A formal response will be provided within 7 business days.
3. Step Three: If the matter remains unresolved, arbitration may be sought through Curacao eGaming.

Limitation of Liability: l138 is not liable for any indirect, incidental, or consequential damages, including those arising from internet outages or third-party service disruptions.

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.